Last updated: May 2025
Missed Call by Ltiora (“Missed Call,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice calling platform.
Account information: Name, email address, company name, and billing details when you register.
Call data: Audio recordings, transcripts, and metadata (duration, outcome, timestamps) for calls processed through our platform.
Contact data: Phone numbers, names, and custom fields for contacts you upload or create.
Usage data: Log data, IP addresses, browser type, pages visited, and feature usage patterns.
We use collected information to: provide and improve our services, process calls and generate transcripts, send service notifications, respond to support requests, detect and prevent abuse, and comply with legal obligations. We do not sell your personal data to third parties.
Calls processed through Missed Call may be recorded and transcribed to provide our core service. You are responsible for notifying call recipients about recording in accordance with applicable laws (such as two-party consent laws). We store recordings and transcripts securely and delete them upon your request or account termination.
We share data only with: service providers necessary to deliver our platform (cloud hosting, payment processors, AI providers), law enforcement when legally required, and business successors in the case of merger or acquisition. All third parties are bound by data processing agreements.
We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time. Call recordings are retained for 90 days by default; you may adjust this in your settings.
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
Depending on your jurisdiction, you may have rights to: access your personal data, correct inaccurate data, request deletion, object to processing, and data portability. Contact us at [email protected] to exercise these rights.
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.
We may update this policy periodically. We will notify you of significant changes via email or in-app notification. Continued use of Missed Call after changes constitutes acceptance.
Questions about this policy? Contact us at: [email protected]